Welcome to HO Scale Vehicles Sales! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us.
Product Questions
What types of products do you offer?
We specialize in HO Scale and N Scale model railroad products, including boxcars, diesel locomotives, vehicles, and structure details.
Are your products suitable for beginners?
Yes, our products cater to both beginners and experienced model railroad enthusiasts. We offer a wide range of items to suit different skill levels.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
How long does delivery take?
Standard Shipping takes 10-15 days after dispatch, while Free Shipping takes 15-25 days after dispatch.
Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas in Asia and other locations.
Returns & Refunds
What is your return policy?
You can return items within 15 days of receiving them, provided they are in their original condition and packaging. Please contact our customer service for more details.
How do I initiate a return?
To initiate a return, please email us at [email protected] with your order details and reason for return.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Account & Orders
How do I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information.
Can I change or cancel my order?
You can request changes or cancellations within 24 hours of placing your order. Please contact us as soon as possible.
Contact Us
How can I contact customer service?
You can reach us via email at [email protected] or visit us at 2836 Concord Street, Charlotte, US 28263.
Thank you for choosing HO Scale Vehicles Sales. We are committed to providing you with the best model railroading experience!