At HO Scale Vehicles Sales, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the information below to understand our policies and procedures.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Please note that certain items may not be eligible for return or exchange, as outlined below.
Non-Returnable Items
Based on our website menu and product offerings, the following items are non-returnable:
- HO Scale Boxcar
- HO Scale Diesel Locomotives
- N Scale Diesel Locomotives
- N Scale Structure Details
These items are excluded from our return policy due to their specialized nature and the potential for damage during shipping.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange.
- Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
- Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or a note with your order number.
- Wait for Processing: Once we receive the item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, we will initiate a refund to your original payment method. Please note that it may take 5-10 business days for the refund to be reflected in your account. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for exchanges will be covered by HO Scale Vehicles Sales.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear HO Scale Vehicles Sales Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: #12345
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide instructions on how to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address]Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
Email: [email protected]
Address: 2836 Concord Street, Charlotte, US 28263
Thank you for choosing HO Scale Vehicles Sales. We appreciate your business and are here to ensure your satisfaction.